Support
We've got you covered.
Above all, we want our customers to get the most out of ArtVault products. That’s why we offer regular, free software updates, a built-in help library with video tutorials and more than 300 help topics, and an FAQ section on our website. If you require further assistance, our support representatives are ready to help; you can even book a private training session for hands-on tutoring.
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Integrated Help
Help topics at your fingertips.
The built-in help library contains over 300 entries with detailed descriptions and can be searched using keywords. Simply click on the question mark at the top of the screen and you will be presented with help content relevant to the section you're currently working in.
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Tutorial Videos
Connect the dots.
ArtVault's growing tutorial video library shows you the program in action. In contrast to help entries, which show specific, isolated functionality, tutorial videos show you how to use the program effectively.

FAQ
Your Questions, Answered.
In the Frequently Asked Questions (FAQ) section of our website we address common questions and concerns.

The FAQ section is the go-to destination for finding answers to specific questions about our product or business model.

Free Email Support
No fees. Period.
Receive free basic email support when you buy ArtVault products. We strive to answer all requests within 72 hours (best effort).

Priority Email Support
Get our attention first.
While there are no guaranteed reaction times with Priority Email Support, Emails from customers with a priority subscription will be answered first. In times of high support demand this can significantly reduce the wait time for a response.

Priority Email Support is an annual subscription and can be ordered in our online store.

Premium Email Support
Guaranteed reaction times.
If your business depends on ArtVault, we recommend ordering Premium Email Support. This guarantees same business-day* responses from our support staff.

Premium Email Support is an annual subscription and can be ordered in our online store.
*Please note that ArtVault Software is located in Switzerland, in the CET/CEST timezone. Business hours are Monday through Friday 9am - 5pm. Requests must arrive before 3pm CET/CEST for same day replies.

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Remote Support

Hands-on training or trouble-shooting no matter where you live.
ArtVault Software offers remote support using screen-sharing technology. You can either share your screen with our ArtVault expert and get "hands-on" help, or work on the expert's computer screen without revealing any of your information. Get installation help, be shown around, or ask specific questions. Private training can be purchased and scheduled in our online store anytime.